If you are worried about your child’s learning or welfare at school, your child’s class teacher or head of year is the best person to approach first. Teachers will usually be in the classroom during the day but you can leave messages with the school office asking the teacher to get back to you.
If the teacher can not help or you are not satisfied with their response, you can talk to the headteacher. You should be able to arrange a meeting or a telephone conversation with the headteacher through the school office. If this is not practical, you may wish to make a written complaint.
If your complaint is not resolved, the next stage is to approach the governing body of the school. All state-funded schools are required to have a procedure to deal with any complaints relating to the school or to any facilities or services that the school provides for the local community.
If you want to complain to the governing body, ask the school for a copy the complaints procedure. All complaints to the governing body must be in writing.
The LEA have a document entitled “Guidance on School Complaints Procedures” that describes the complaints process and another option is to raise your concerns through Ofsted.
In general, it is our experience that most concerns are resolved through speaking with your child’s teacher.
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